Who This Policy Applies To

This policy applies to visitors to inpatientdrugrehabphiladelphia.com and callers who contact our placement advisors. Inpatient Drug Rehab Philadelphia is a referral and placement resource operated from 1500 Market Street, Philadelphia, PA 19102. We are not a HIPAA covered entity because we are not a licensed healthcare provider — however, we follow HIPAA-aligned practices for any health information callers share with us.

Information We Collect

When you call, you may share: name, phone number, email, insurance carrier and member ID, substance use history, prior treatment history, and clinical context relevant to placement. When you visit the website, we collect: IP address, browser type, pages visited, referring URL, and device type (via privacy-respecting analytics). We do not collect precise location data. We do not use third-party ad-tracking cookies.

How We Use Your Information

To verify your insurance benefits (if you provide insurance information). To present in-network licensed inpatient programs matching your coverage and clinical needs. To coordinate admission with the licensed program you choose. To follow up if you request a callback. To improve the website based on aggregate, non-identifying analytics.

Who We Share Information With

The insurance company, to verify benefits on your behalf (with your consent). The licensed inpatient program you choose to engage with — and only that program. We do not sell or rent personal information. We do not share information with advertisers or data brokers. Information about minors under 13 is not knowingly collected.

Your Rights

You can request access to, correction of, or deletion of personal information we hold. Contact (215) 302-0133 or info@inpatientdrugrehabphiladelphia.com. Pennsylvania residents have additional rights under state law to request information about sharing practices.

Data Security

We use industry-standard encryption (TLS) for all web traffic and call recordings (when consented to). Information is retained only as long as reasonably necessary for placement coordination, typically 90 days for non-admitted callers and longer for callers we help admit. We do not guarantee absolute security but we follow commercially reasonable practices.

Changes to This Policy

We may update this policy. The 'last updated' date at the top reflects the most recent revision. Material changes will be communicated via a notice on the homepage.